Question 1

How does a pay monthly subscription work?

Accepted Answer

It works just like your Netflix subscription.

Simply select the plan you think is best suited to your business, and enable your free 30 day trial.

Once your plan is active, we shall get to work designing your website.

Your domain name, hosting, website design, maintenance, and much much more are included in the one monthly price. We are basically your tech team!

The best thing is, you are in control. Your website is live for as long as you need it, and if you feel like you no longer need a website, simply press 'cancel' in your account, and your website will be taken offline within 48 hours.

There are no hidden costs, the price you see is the price you pay.

Question 2

How long does it take to make my website?

Accepted Answer

It normally takes around 28-30 days to fully develop your website and make it live for the whole world to see. This however, also depends on yourself to get as much information to us as possible to ensure the speedy design of your website.

Question 3

How does a pay monthly subscription work?

Accepted Answer

It works just like your Netflix subscription.

Simply select the plan you think is best suited to your business, and enable your free 30 day trial.

Once your plan is active, we shall get to work designing your website.

Your domain name, hosting, website design, maintenance, and much much more are included in the one monthly price. We are basically your tech team!

The best thing is, you are in control. Your website is live for as long as you need it, and if you feel like you no longer need a website, simply press 'cancel' in your account, and your website will be taken offline within 48 hours.

There are no hidden costs, the price you see is the price you pay.

Question 4

Plan Benefit Breakdown

Accepted Answer

What does each item on our plans mean? Lets break it down:

Website design - this is where we physically design your website.

SEO Plan - where we will make you appear on google searches.

Standard site or e-Commerce site - this is what sort of sites benefits your business the most, a standard site is simply a website that does not require any special features such as an online store, or an online booking system.

Design Time - we give you a set deadline as to when your site will be live, depending on which plan you choose.

Domain name - this is your website address, your www. name customers type in to be directed to your website. Your domain name comes included in all our plans, (up to £50).

Hosting - as well as a domain name, your website needs to be hosted, (this basically means, make your website live for customers to see). This comes included in our plans.

Ad-hoc work - lets say your website is live, but maybe 6 weeks down the line, you want something adding, removing or editing, this is the lead time we give (plan dependant) on how long it takes us to make these changes, this is included in your plan, and does not cost you anything extra.

Website revamp - if, after a year or 2, you decide you'd like a new look for your website, we shall redesign it at no extra or added cost to you.

Dedicated account manager - if you need to contact someone straight away, we are only a phone call away. All our plans come with an account manager.

Customer email addresses - these are a personal email address that links to your website and business, for example, ours is: info@thecybergroup.co.uk, you can choose up to 10 custom email addresses, which link to your business.

Integrated finance options - if you sell products online, you can quadruple your chance of securing your sale by adding finance options to your checkout page, with partners such as ClearPay, Klarna, LayBuy.

Social media management - if you do not have the time, or knowledge to start a Facebook/Instagram/X account, then we can take care of all of that for you. We shall also share posts to your pages, helping to engage with your customers.

24/7 customer support number - if you need to contact us urgently, you shall have a direct mobile number to your account manager.

Business card & leaflet design - if you need a new look for your business card, we shall design it. This also applies to leaflets.

Logo design - if you need a new look for your company logo, or just need a logo, we will design you one.

Custom letterhead design - if you send your customers, or suppliers letters, then we shall design you a professional looking letterhead to send out.

Business cards printed - if you do not have a supplier who can print your business cards, then we can print them, in house for you. Every 6 months, you will get more business cards.

Leaflet printing - if you decide to do leaflet marketing, and do not have a supplier who can print them, we can do it, in house for you. Every 6 months, you will get more leaflets.

Custom metal pens - a great advertising idea, a novelty pen that you can hand out to your customers. We will design and supply your pens every 6 months.

0800 number - if you only have a mobile number for your business, then an 0800 number may be your best option. It is included in your plan, and can be linked to your mobile so you don't miss any important calls.

Graphic designer - anything you need designing, we are here for you. No matter how much you need designing, we can do it included in your plan.

Custom mobile app - let's say you wish to give your customers a more 'personal' feel, you can have your own app designed. This is probably best for companies that have a big online presence and sell online.

Question 5

How long does it take to make my website?

Accepted Answer

It normally takes around 28-30 days to fully develop your website and make it live for the whole world to see. This however, also depends on yourself to get as much information to us as possible to ensure the speedy design of your website.

Question 6

What is your 'ad-hoc' work?

Accepted Answer

So, let's say your website was live, and you needed something adding, taking away, editing etc, depending on your plan, depends on how quick we make these changes.

Question 7

Can I pay for my website outright?

Accepted Answer

We much prefer you to set up a 'subscription service'. This helps not on you, but ourselves too, as we then do not have to keep sending you invoices or reminders for when your domain or hosting expires, we take care of everything on a month by month basis.

Question 8

I have my own domain, can I still sign up?

Accepted Answer

Absolutely, and when it comes to renewing your domain, we shall pay for it! (up to £100)

Question 9

Will my website appear on Google?

Accepted Answer

Yes, we make your website appear on Google, and adapt your SEO plan to your needs.

Question 10

What do you need from me to start?

Accepted Answer

Once you have selected the package deal you like, we shall contact you with everything we need from you. In the meantime, please look for around 3-5 websites you like the look of so we can see what sort of look you require for your website. The more information you give us about your company, the better your website will turn out.

Question 11

Am I able to log-in to my own website?

Accepted Answer

Yes. Once you are happy with your website, and it is live, we shall add you as a moderator. This means you can access your website dashboard, and view things such as any enquiries from customers, orders, bookings and much more.

The only thing you will not have access to, is the editing software where we made your website. This remains locked, and only we can edit your site.

Question 12

If I wish to cancel, what do I do?

Accepted Answer

Firstly, it would be lovely to know the reason behind the cancellation, as it may be something we can work together to resolve. However, if you no longer need your website, then cancellation is simple. Just log in to your account via our website, and press cancel subscription.

We shall get the notification you have cancelled and remove your website offline. It really is that simple.

There are no cancellation fees and no hidden charges. However, any payments made to our company are NON REFUNDABLE after cancellation.